All our DVR recorders can be remotely accessed over the internet using a computer or mobile device such as an iPad or iPhone. They can also be accessed locally by computers on the same network. It is even possible to view images from DVRs at different locations on the same computer screen using our free CMS software.
If you fit our PTZ (pan - tilt - zoom) cameras they can be controlled remotely via our DVRs. Remote access also allows you to make settings changes to your CCTV camera system. You can view recorded footage and even make backups of critical footage when away from the location.
Finally, remote access allows us to offer superb technical support. With your permission, we can access your DVR and review your settings to ensure optimum performance. The DVR can even be tasked to email you a picture in the event of a motion-triggered event.
For DVRs that were purchased prior to June 2017 remote access requires Port forwarding to be set up on your internet router. If this is something you aren't comfortable doing we offer a remote set-up service where one of our IT technicians can set things up for you using a screen-sharing session. You don't need a static IP address, we create a DDNS re-routing account for you as part of the set-up service which the DVR can update. Our remote access service is outlined here.
For DVRs purchased after June 2017 to the present, we have a guide available to help you set up remote access on a phone or tablet.