We see a lot of misleading information when it comes to DVRs. An example of this is supposedly high definition 1080P DVR recorders which only actually record in standard definition. Because the HDMI or VGA output is 1080P they are advertised accordingly. The on screen menu will be nice and clear but the live images and recorded footage will be standard definition.
We also see lots of examples where misleading recording times are quoted. The compression codec on most DVRs is H.264 so there is no magic way to extend recording times other than to reduce quality. The higher the resolution you record at the less storage time you get from your hard drive. A lot of people quote storage times based on the lowest possible recording resolution but users natuarally select the highest possible resolution. We also see recording times based on motion only event recording. This is extremely misleading and essentially a made up number as you have no idea how many events will be triggered. We always recommend 24/7 recording with events just used to bookmark potentially important footage.
DVR recorders can be quite complicated and there is a lot to get your head around. It is important that there is aftersales support available. When you purchase from a large organistion who sell lots of different products like ebay, Amazon or multi national retailers getting support can be difficult due to the many different models they sell.
We pride ourselves in offering superb after sales support via knowledgable specialists, not call centre operatives reading off a script.